Privacy Policy Overview

Transparency and your trust drive our data practices

Introduction to our privacy commitments

At Solyvarentia, your privacy is central to our approach. We follow South African POPIA and relevant international privacy frameworks, aiming to keep your personal information safe and processed lawfully.

This policy explains how we handle, store, and protect your data – from initial collection to deletion. We’re committed to clarity, and you can contact us at any stage for questions or updates about your information.

Personal Data Collection Methods

Information is collected directly from users or through automated tools integrated within our services. All processes comply with consent guidelines.

Direct User-Provided Data

  • • Contact information, such as name and email address
  • • Account and security credentials necessary for login
  • • User-submitted feedback or technical requests
  • • Communication history with our support channels
  • • Optional demographic details shared in forms

Automated Data Collection

  • • Usage analytics, like platform navigation sequences
  • • Device and browser characteristics for optimization
  • • System event logs and error reporting information
  • • Geolocation or regional access patterns (if enabled)
  • • Cookies and similar tracking technologies

How We Use Your Data

Collected data powers our services, helps with security, assures contractual performance, and supports compliance requirements.

  • • Facilitating automated trading recommendations
  • • Managing user authentication and platform access
  • • Personalizing digital experiences on our platform
  • • Responding to your requests and support needs
  • • Resolving technical incidents and troubleshooting
  • • Enhancing safety and mitigating cyber risks
  • • Fulfilling legal and regulatory obligations

Our Privacy Promise: Your information will not be sold or transferred without your explicit consent, except as required to deliver Solyvarentia’s services or by law.

Principles for Information Sharing

We do not share personal information for promotion. Data is disclosed only for legal, operational, or support purposes.

Carefully Vetted Partners

Third-party providers must meet stringent privacy and security standards to assist with IT, analytics, or support operations.

Legal Compliance Requirements

Personal data may be released to authorities only under direct lawful request or court mandate.

Anonymous Data and Analytics

Aggregated or de-identified statistics are collected for continuous improvement and platform analytics.

Your Rights Under POPIA and GDPR

You have control over your personal data, including access, correction, deletion, restriction, and portability as allowed by applicable law.

  • • Right to receive all data held about you
  • • Right to amend incorrect or outdated data
  • • Right to request erasure of personal data
  • • Right to transfer your data as required
  • • Right to object to specific data processing
  • • Right to limit how your data is processed

Contact our support team to exercise these rights or for clarification on privacy practices. Responses are typically prompt and detailed.

Data Security Measures

We use encryption, intrusion detection, and regular IT audits to protect your information from unauthorized access or breaches.

Technical Safeguards

  • • Full encryption of sensitive personal data
  • • Use of secure socket layers (SSL) for communication
  • • Continuous monitoring of access logs
  • • Automated abuse and anomaly detection

Organizational Controls

  • • Mandatory privacy training for our employees
  • • Strict staff access policies for client data
  • • Regular internal and third-party audits
  • • Incident response protocols in place

Data Retention Practices

Personal data is retained for as long as necessary to serve business and legal purposes, followed by secure deletion or anonymization.

  • • Maintained as long as the user account is valid
  • • Deleted or anonymized once operational need ends
  • • Archived per regulatory retention periods
  • • Retained for record-keeping and compliance
  • • Deleted upon withdrawal of consent or expiry

Data is deleted or anonymized according to South African law and your instructions.

International Data Transfers

Data may be processed on servers outside South Africa, but only with protective safeguards that uphold your rights.

  • • Adequate jurisdictional reviews conducted
  • • Standard contract clauses with partners
  • • Encryption and security in all transfers
  • • Only essential service providers are involved

Cookie and Tracking Policy

Cookies are used for functional, security, and analytical purposes only—never for unauthorized tracking or resale.

Types of Cookies Used

  • • Enable security and basic functionality
  • • Help improve site speed and performance
  • • Enhance user interface preferences
  • • Support essential core interactions

You can adjust cookie preferences at any time using browser controls.

Policy Updates and Notifications

We update this Privacy Policy periodically. Material changes will be notified to users through email or platform alerts.

  • • Email notification of significant changes
  • • Banner updates on our website
  • • Revision date marked clearly online
  • • Support available for all queries

Check the policy update date at the top of this page for current status.

Contact Solyvarentia’s Privacy Office

For questions regarding privacy or your information, reach our dedicated privacy support any time.

Solyvarentia

5 Buitengracht Street, CBD, Cape Town 8001 South Africa

Phone: +27(35)8609184

Email: content@solyvarentia.sbs

Policy last updated December 29, 2025

Enforceable from December 29, 2025